“Particip’action” programme

36 monthsApril 2019-March 2022
Multipays

Improve the quality and accessibility of basic social services and strengthen the participation of citizens and associations.

Places of intervention

Chad

Bongor
N'Djamena

Guinea Bissau

Bissau

Mozambique

Beira
Maputo

In Mozambique, 52% of children under the age of 5 are not registered within the civil registry.It’s 76% in Guinea-Bissau and 88% in Chad.

Access to essential services such as health, education, justice and civil identification does not meet the needs of the population. Depending on their situation, citizens may be isolated from the basic services they need to have dignified living conditions.

ESSOR is therefore setting up Information and Social and Professional Orientation Offices (BIOSPs // ISPOs) with local actors, which offer multidisciplinary welcome , ranging from support with administrative procedures, to orientation towards educational, health or training services, and provide a link with existing public and private actors.

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Our engagements

Make social services accessible to the population within their neighbourhood
Strengthen the network of community-based associations and revitalise community life in the neighbourhoods
Communicate with local public authorities for a better care of the inhabitants of vulnerable neighbourhoods

The project in action

Within the BIOSPs//ISPOs, welcoming, listening and directing inhabitants towards the appropriate social services
Organise awareness-raising sessions in the community on various themes: citizenship, hygiene, health, gender, violence, etc
Organise citizens' meetings to give inhabitants and local associations the opportunity to question public actors directly
Train partner NGOs in social action, computerised data processing, etc
Support local associations in the search for funding for small projects
Create and disseminate social guides listing all existing public and private social services

The nugget !

The mobile BIOSP, in the heart of vulnerable neighbourhoods! The BIOSPs are located in vulnerable neighbourhoods, but the teams and the public authorities realised that many inhabitants could not get there. Therefore, mobile BIOSPs were created in order to relocate the services to the most remote areas. This is an equipped van that travels the roads and offers easy access to social services, organises awareness-raising sessions and consists of a resource library. The Social Orientation Animators then go directly to the inhabitants to help them solve their problems (birth certificates, identity papers, enrolment of children in school, etc.).

• Thanks to the referral from BIOSPs//ISPOs to the health centre and the social worker, my daughter was able to receive free medical care and treatment for her skin disease.

Maria, Alimata's mum 4 years old Bissau, Guinée-Bissau

12 707 people received
10 225 accompanied and oriented people
6 135 people had their problem solved
8 000 people raised awareness of various priority themes in their neighbourhood
60 % of the inhabitants of the intervention areas consider that they have a better knowledge of social services and have less difficulty in accessing them
7 NGO partners
30 local associations involved